FAQ & Things To Know

Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps to alleviate the stress imposed when their owners have to leave home. Pets are then also able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet sitter. This also eliminates the trauma of being transported and minimizes their exposure to illnesses of other animals.

We serve the following cities and zip codes: Arvada: 80001, 80002, 80004, 80005, 80006, 80033 Aurora: 80019 Berkley: 80002, 80212, 80221 Brighton: 80601 Broomfield: 80020, 80021, 80023, 80038, 80234, 80516, 80602, 80603 Commerce City: 80022, 80037, 80216, 80239, 80249, 80603, 80640 Denver: 80022, 80216, 80221, 80239, 80249 Derby: 80022, 80640 Dupont: 80022, 80024 Federal Heights: 80260 Henderson: 80640 North Washington: 80216, 80221, 80229, 80239 Northglenn: 80233, 80234, 80241, 80260 80603 Sherrelwood: 80221 Thornton: 80023, 80229, 80233, 80234, 80241, 80260, 80602, 80614, 80640 Todd Creek: 80601, 80602 Twin Lakes: 80221 Welby: 80229 Westminster: 80003, 80004, 80005, 80020, 80021, 80023, 80030, 80031, 80035, 80036, 80234, 80260

Nibbles & Yips provides in-home pet care plain and simple. This means our sitters travel to our client’s homes to care for their pets. We provide service for whatever they need; travel, long work hours; a late meeting, recovering from surgery; working from home but not enough time to walk the dog, don’t trust the kids to care for the animals properly. Whatever the reason, we’ll be there! Our client’s are mostly cat and dog owners but we’ll also visit rabbits, birds, frogs, guinea pigs, gerbils, hamsters, iguanas, etc. Our clients can customize how long they would like their sitter to visit with their pets. We will also bring in the mail, take out the trash, rotate the lights and open and close the curtains to give the home a lived-in look. We also offer a variety of premium services that our clients can schedule to compliment their pet and house care routines. We also offer private boarding for dogs and other small animals.

Dog and cats are our main things, but we have lots of experience with freshwater fish, chickens, bearded dragons, rabbits, and even horses. We’re always looking to expand our pet posse. If you have a pet we haven’t mentioned, give us a call. Let’s talk.

No worries! I've created a video series to explain it all. You can view the first one here.

The Meet & Greet is a visit that allows the client to get to know our service and their assigned sitter prior to the start of their service. During this visit their pet care provider will introduce themselves, spend some quality time with the pet, confirm and review the pertinent information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. We do NOT provide service until this meeting has taken place. There is a fee of $20 fee for the Meet & Greet. This fee covers administrative costs related to their account creation, as well as the sitter’s time.

We charge for our Meet & Greet because it's much more than just a social interaction – it's a crucial step in providing the best possible care for your pet. During the meeting, our sitters gather important information about your pet and your family, allowing us to create a personalized care plan tailored to your pet's specific needs and preferences. This ensures that we can provide the highest quality of care and give your pet the attention and support they deserve.

All are welcome to call or email the office with their questions. The office number is 720-445-6787 and the email is support@nibblesandyips.com. When they’re ready to get started we have a very simple registration process that will be explained to them. We can get started as soon as the Meet & Greet has taken place.

Absolutely! All clients are provided with unique login information to their secured Time to Pet client portal. From this gateway they are able to schedule service, check their personal service calendar, update their billing information and also update their password. It’s a handy little tool! All scheduling requests are confirmed during our regular business hours, which are 7AM-5PM Monday through Friday.

No! For the safety of our client’s pets all visits MUST be scheduled through the our booking software. We use a high-tech scheduling program, which ensures that “no pet is left behind.” If a client schedules through their sitter and the sitter forgets to inform the office, that takes us out of the loop and therefore unable to follow-up with the sitter to make sure that the pet has been seen. Nibbles & Yips will not be held liable for visits scheduled outside the Time to Pet software.

We accept payment by Visa, Master Card or Discover Card. All payments are handled through the Time to Pet client portal.

No, we don’t accept checks. The clients can leave a cash gratuity for their sitter if they so wish, but payment for services must be made by credit card. Payment is due prior to the start of service.

We consider the following to be our major annual holidays: New Years Day, Good Friday, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Black Friday Christmas Eve, Christmas Day, and New Years Eve. There is up to a $25 surcharge plus the standard charge for the service being provided on these dates. 100% of these fees are paid to the sitters.

If the pet has aggressively bit someone in the past then no, we cannot provide service. That is too much of a liability issue. If the pet is skittish and maybe just growls around those he doesn’t know, then we will be happy to work with the client to see if a pet care plan can be designed that works. Our sitter will interview the client and the pet to determine if this is possible. If additional visits are necessary to socialize the pet with our pet care provider then the client needs to be present at all visits and pay the normal service fee until socialized. If at any time our pet sitter or pet owner feels that it is unsafe to perform a service, we will reserve the right to discontinue service without notice.

When it comes to dog walking, we can do a group. But I only walk a single household at a time. So if you have four dogs in your home, we can walk your pack together. No problem. But we don’t mix households.

Yes, absolutely! At Nibbles & Yips, we pride ourselves on offering care to pets of all shapes, sizes, and temperaments. Whether your dog has poor leash manners or is reactive on leash, we're here to help. Our experienced team is trained to handle a variety of behaviors and provides the extra TLC needed to ensure every walk is safe, enjoyable, and stress-free for your furry friend.

Absolutely! We're more than happy to accommodate walking your friend's dog during our visits. Simply let your dog walker know, and we'll ensure their furry friend gets the exercise and attention they need. We'll add the extra fee to your invoice, making it convenient for you to provide care for both pets. Thank you for entrusting us with the care of your furry friends!