Raising the Standard, Intentionally

Explore Our Standards

At Nibbles & Yips, excellence is not accidental. It is structured, documented, and upheld.

We raise the standard of pet care by combining structured professionalism with compassionate leadership, serving both everyday companions and behaviorally complex dogs with equal excellence.

Our practices are built on operational systems, ongoing education, and industry-recognized professional standards.

As a proud member of Pet Sitters International (PSI), we align our business with PSI’s Global Standards for Professional Pet-Sitting and Dog-Walking Businesses. These public baseline best practices elevate the industry and ensure safe, ethical, and consistent care.

Below is what that means for you.

Business Legitimacy and Compliance

We operate as a registered and insured business and maintain separate business finances for clarity and legal compliance. We follow labor classification laws, advertising regulations, and applicable local ordinances related to animal care.

We use legally compliant service agreements with every client to ensure expectations are clear and documented.

Professionalism begins long before the first visit.

Insurance and Risk Management

We maintain professional pet-sitting liability insurance with care, custody, and control coverage that protects both the pets in our care and client property.

We implement documented safety protocols, maintain incident reporting procedures, and review coverage annually to ensure adequate protection.

Our team is trained to reduce risk, not react to it.

Animal Care and Stewardship

We gather detailed pet profiles and care instructions for every animal entrusted to us.

Our team is trained in pet behavior, safe handling, and first aid principles. We approach each pet with calm leadership and a balanced handling philosophy that combines clear communication, appropriate correction, and positive reinforcement.

We prioritize consistency, clarity, and low-stress interactions that build trust while maintaining safety.

We monitor closely for signs of stress, illness, or injury and respond promptly and appropriately.

Excellence does not depend on temperament.

Health, Sanitation & Safety

We implement safe handling protocols, sanitation practices, and cross-household hygiene procedures to reduce the risk of illness and protect pets in our care.

Our team follows structured entry and exit procedures and operates under shared safety standards designed to protect pets, clients, and team members alike.

Prepared care is safer care.

Emergency Preparedness

We maintain documented contingency plans for common disruptions, including illness, inclement weather, and access concerns.

Veterinary authorization and emergency contact information are collected during onboarding to ensure informed decision-making if needed.

We plan ahead so unexpected events are handled with calm leadership.

Client Security and Privacy

Client data, keys, alarm codes, and household information are stored securely.

We do not disclose personal information or travel details and take precautions to ensure a client’s absence is not made obvious.

Trust is earned through discretion.

Professional and Ethical Conduct

We operate with honesty, integrity, and respect toward clients, pets, staff, and industry peers.

We maintain clear professional boundaries, fair employment practices, and a team culture grounded in accountability and inclusion.

We do not disparage competitors. We build our reputation through consistent excellence.

Client Communication and Transparency

We conduct comprehensive onboarding prior to services, provide clear service descriptions and pricing, and deliver timely visit updates.

We welcome feedback and address concerns promptly and professionally.

Consistency builds trust.

Sustainability and Community Responsibility

We practice responsible waste disposal, thoughtful route planning, and environmentally conscious supply choices whenever possible.

We support local animal welfare initiatives and build collaborative relationships with veterinarians and fellow professionals.

Raising the standard benefits the entire community.

Our Commitment

Standards are not marketing language. They are operational decisions.

We invest in training.
We invest in systems.
We invest in safety.

Because restoring calm and raising the standard requires more than good intentions.

It requires structure.